Connecting Zoom
Last updated 22 July 2026
What connecting Zoom does
Meetsy is a booking page. When someone picks a time on yours, Meetsy creates the meeting for you so the invitee gets a real joining link in their confirmation email rather than a promise that one will follow.
Connecting Zoom means those meetings are created in your own Zoom account, under your own licence. Meetsy never hosts the call and never joins it.
Before you start
You need a Meetsy account, and a Zoom account you can sign in to. Any Zoom plan works, including the free one, though your Zoom plan still decides things like how long a group call can run.
Adding the app
Connecting takes about thirty seconds.
- Sign in to Meetsy and open Setup, then Meeting providers.
- Next to Zoom, choose Connect. You are sent to Zoom to sign in, if you are not already.
- Zoom shows you exactly what Meetsy is asking for. Read it, then choose Allow.
- You land back on the Meeting providers page, which now shows the Zoom account you connected.
Set a template's location to Zoom and every booking of that type gets its own Zoom meeting from then on.
What Meetsy asks Zoom for, and why
Meetsy asks only for what it needs to create and tidy up the meetings behind your bookings:
- Create a meeting when someone books, so the invitee gets a joining link.
- Update or cancel that meeting when the booking is rescheduled or cancelled, so nobody is left holding a link to a meeting that is not happening.
- Your account's email address, shown on the Meeting providers page so you can tell which account is connected.
Meetsy does not read your Zoom recordings, transcripts, chat or participant lists, and does not touch meetings it did not create.
Using it day to day
Nothing to do. When a booking is made for a template set to Zoom, the meeting is created and the link goes out in the confirmation email and the calendar invite. Cancel or reschedule the booking and the Zoom meeting follows.
If your Zoom connection has expired or been revoked, bookings still go through: the invitee is told the joining details will follow rather than being given a link that does not work. Reconnecting fixes future bookings.
Removing the app
You can disconnect from either end.
- From Meetsy: Setup, then Meeting providers, then Disconnect next to Zoom. The stored tokens are deleted immediately.
- From Zoom: sign in to the Zoom App Marketplace, open Manage, then Added apps, find Meetsy and choose Remove. Zoom tells us, and the stored tokens are deleted straight away without you having to come back here.
Either way, Meetsy stops creating Zoom meetings for new bookings. Meetings already created stay in your Zoom account, and bookings already made keep the links that were sent. Change those templates to another location, or the people booking will be told the joining details are to follow.
If something goes wrong
“Application not found” when connecting. Zoom shows this when the account you signed in with cannot use the app, rather than because anything is wrong with your Meetsy account. Get in touch and we will sort it out.
Bookings arrive without a Zoom link. The connection has usually lapsed. Reconnect on the Meeting providers page; existing bookings keep whatever was already sent.
The wrong Zoom account is connected. Disconnect, sign out of Zoom in your browser, then connect again and sign in as the right account.
Getting help
Email meetsy@doubleslash.studio and a human will answer. Tell us your booking address (the part after meetsy.app/) and roughly when the problem happened, and we can usually see what went wrong.
Our privacy policy covers what is stored and for how long, including what is sent to Zoom.